Speech Analytics transcribes and analyses your calls, allowing you to effectively ‘listen’ to every phone call your business receives to streamline marketing, sales and operational processes
Speech Analytics To
Speech Analytics provides valuable insights into why each call was made by recording, transcribing and analyzing your calls. Data then flows into categories that determine what types of calls you are receiving and exactly what your customers are looking for when they call.
Determine what drives your sales with Speech Analytics today
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Speech Analytics To
Speech Analytics dives into what’s driving your calls and identifies any process gaps. It’s the cost-effective and efficient way of listening to every call and making sure you are aware of what your customers want, your staff are performing their best and that you are delivering unparalleled customer experience.
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Categorize calls into specific categories to determine the types of calls your business is receiving
Calls are transcribed with optimal accuracy, allowing you to analyze spoken words
Identify both automated terms and custom keywords relevant to your business
Work out which agents are performing best, what strategies are leading to a conversion
Maintain and improve the quality of your calls by identifying any negative calls
Get a more thorough look into what types of calls are received and provide appropriate staff training
Speech Analytics data can be ingested into the Chatbot AI to understand enquiries and answer questions
Speech Analytics data, including the top keywords and call categories can be pushed into CRM systems
Delacon's call tracking solution seamlessly integrates with a range of industry leading marketing platforms that you're already using
